OST Recovery Software Is one of the most trusted and well tool to repair damage files offline storage table that known as extension file (.ost) this file is a result of offline email database that stored locally on machine Windows OS based using Microsoft Outlook client. We always offer a money back guarantee to our customers with our all products/software we offer. Customer’s satisfaction is our MOTO and REWARD each time when we satisfy with our product and services. So for the same our 24x7 support service available.
We always recommend our users and customers to first use the demo version and check the working strength, result, process and effectiveness with features we claim and advertise and the trial version itself is clear that made our customer to go with the license version (paid premium version) of program/software. Issues might come in unwanted cases unexpectedly to numbers of reason that cause corruption issues with data and email.
Trial version of program is a demonstration of software and available free of cost to try and it helps to judge the integrity of the software, level of effectiveness and working strength. If there is any difference in demo version and license based full version is limited files saving facility and if the result is different than demo version refund would be processed as per license facility and features of the software distinguished on website order page.
Note:Refund applies in such case when the demo version and the full version (as per licensed featured) found different in working and with result. As in what demo version works and full version does not then refund applies. License version of program provides limited to full features as per requirement. Demo version provides complete features and while buying the product and license please check the features and select the license key as per requirement. You can contact technical and support team to resolve the issue on time via email with product purchase details.
- By in case the software fails or you face the issues using the software and unable to operate then contact us our team will provide you advance solution free of cost in our High End Secured Lab and you need to submit your files or database and then our Lab Experts will fix the issues with your files. Our lab is secured with 3 layer security and your files are secured as per NON DISCLOSURE AGREEMENT we offer you. Our lab destroys files after handover it back to you.
- Within a time duration of 30 days refund issued back to the original source medium you used while purchasing the software and the full amount may affect by reducing (Fee/Charges/Payment Gateway Charges/order Processing Charges and Taxes). If Software and support team fails to solve the problem then above mentioned refund process would be performed on time and only an email confirmation from your end would be required to take final steps to process refund.
Refund Guidelines
Customers – those who bought the license for the software through our website or from our dealer authorized centres are allowed and entitled for refund within time duration. No refund would be process and allowed after 30 days of guidelines crossed.
- Refund won’t be issues if software perform even 10 percent of recovery and migration as there would be overwritten case and 90 percent of chances lost by you due to overwritten in your end.
- License purchase should be made by directly from our website and payment gateway and by our authorized seller and dealer.
- In case of any misapprehension of published material with the promotion of our software/products would be a responsibility of customers to first elucidate and collect the exact clarifications from our support department.
- Another solution offered if license version program does not work fully as per advertised. Note: license version are different and there is 4 types of license with limited to full features enabled in program.
- Customer need to contact our support department if software being purchased does not work as per advertised and as per trial version. If our expert support agent fail to provide solution and fix the issues then we will initiate the refundable amount.
Following conditions should be correct and true to get refund.
- If customer found the functionality is not working with the licensed full version and it work with demo version. License version should be purchased as per utilization rules and regulation and as per features.
- If it is found that the wrong license purchased and the feature is missing then the customer is responsible for refund failure and either upgrade to the correct version to avail the functionalities or use the current program without the features. License version program’s features clearly differentiate on order now page with 4 types of license limited to migration version and full saving options.
- If our support team fails to fix the issues and failed to provide solution on time.
- For verification purpose our expert or forensic expert require to check your system either software is failing or another issues and so the things are true as per your statement refund would be issued.
We are NOT RESPONSIBLE for
- Communication issue or dealy in download.
- Incorrect email, machine failure and lost of email id and transaction details.
- Email failed to delvier due customer's firewall issue or marked spam by their email server and our email moved to the junk folder that cause the delay in delviery.
- Unexpected delay due to our server maintainance and email delivery of software delayed. It happens once in a month automatically with no fix date and time.
- Delay due to unforeseen situations and Natural Disaster.
- If customer’s email id is not working and throwing back emails due to any reason – we deliver software via email including the activation key and download link of software.
- No more Software requirement after completing software purchasing process and as well if activated the program and no requirement. As the software purchase indicate the factual purpose to use it and so for the same our payment gateway applies charges, license generation task and sync with maintenance charges.
- TIf the software has been mismanaged and required to be un-install from the machine.
- If you bought the wrong product then it can be replaced with the entry into license server – license entry cannot be deleted from the server with the email registration but can be altered with different license.
- There is no bug with any software and so for the same surety purpose we offered free trial demonstration version of program and that let the one to judge and decide to by license version.
- If the purchased product software not compatible with the OS of Microsoft then our expert will look into this matter and provide you different license for different machine after analysing and testing the original machine of customer.
- Delay in delivery of license due server sync process and due to emergency and gazetted government holiday.
- If your system does not support the software to be installed due to any reason. Our software products are well managed developed with latest Microsoft Technology codes and library and there is no reason of installation failure of program. You need a compatible system to use the program or as per recommended.
Refund will not be manageable in following cases.
- If you find our software product failed to complete the task and other company’s product you are claiming to be work then it would be decided by checking the program’s process and output of the company you are speaking about and claiming. If other company’s program fails then refund would not be issued and we also don’t compare our price, product, technology, services and process with any other company.
- Refund can be filed and claim by any user prior to use trial version of program.
- If customer claims for refund and our software supported out result successfully with 30% then refund will be refused and cannot be claimed – as this would be the case of overwritten in user’s end (kind of mistake in user end).